Incoming calls on WhatsApp may not display as expected due to various reasons, including notification settings and system preferences.
Common Causes for Call Notification Failures
- Notification Settings: Your WhatsApp call notifications may not show if the app’s notification settings are not configured correctly.
To check this, go to WhatsApp > Settings > Notifications and ensure that the Show Notifications option is turned on. - App Permissions: Incorrect app permission settings can prevent call alerts from appearing.
Ensure WhatsApp has the necessary permissions by going to your phone settings, then Apps > WhatsApp > Permissions, and enable the permission for showing notifications.
Impact of Do Not Disturb Mode on Call Alerts
- Do Not Disturb Mode: When this mode is active on your device, call alerts and other notifications may be silenced.
Check if Do Not Disturb (DND) is enabled by visiting your phone’s Settings > Sound > Do Not Disturb. Disable it if necessary to allow call notifications from WhatsApp.
The Role of Phone Permissions
- System Permissions: WhatsApp requires specific system permissions to function properly. These include access to contacts, microphone, and the ability to display over other apps.
Review these permissions under Settings > Apps > WhatsApp > Permissions to ensure they are granted.
Troubleshooting Steps
When experiencing issues with WhatsApp incoming calls not appearing on your device, it is crucial to address notification settings, compatibility of the app with your operating system, and application preferences.
Checking Notification Settings and Permissions
To ensure that WhatsApp can show incoming call notifications, verify that notifications are enabled within the app and your device’s settings.
Navigate to Settings on your device, locate Apps, and select WhatsApp. Within the app’s settings, find and click on Notifications. Here, you should enable Show Notifications.
Additionally, check that permissions for displaying over other apps are granted, usually found under App Permissions, by toggling Allow display over other apps to On.
Ensuring App and OS Compatibility
For proper functioning, confirm that both your WhatsApp and smartphone’s operating system are updated to the latest versions.
You can check for app updates in the Google Play Store or Apple App Store. For OS updates, go to Settings, tap on About phone or Software update, and install any available updates.
Using outdated versions could lead to compatibility issues leading to malfunctioning of call notifications.
Resetting Application Preferences
At times, resetting your app preferences may resolve notification issues.
To reset, navigate to your phone’s Settings. Under System, look for Reset options and tap on Reset app preferences. This action will revert all preferences to their default settings without deleting app data.
After resetting, you may need to set your notification preferences again.
Advanced Solutions
If the basic troubleshooting methods have not resolved the issue of WhatsApp incoming calls not showing on your screen, consider these more in-depth approaches to address the problem.
Clearing Cache and Data for WhatsApp
To optimize the performance of WhatsApp and possibly resolve the incoming call issue, it is crucial to occasionally clear the app’s cache and data. By doing so, you will remove temporary files that might be causing the problem.
- Navigate to the Settings on your device.
- Tap on Apps & notifications or Application Manager depending on your device.
- Find and select WhatsApp from the list of installed apps.
- Choose Storage & Cache or just Storage.
- Tap Clear Cache to remove temporary files.
- To reset the app, select Clear Storage or Clear Data.
Note: This action will delete all data related to the app, requiring you to log in again.
Reinstallation Process
Persistent issues may require a fresh install of WhatsApp.
Reinstalling the application will ensure you have the latest version and can eliminate deeper issues.
- Uninstall WhatsApp by pressing and holding the app icon, then selecting Uninstall from the menu.
- Restart your device to refresh the system.
- Download the latest version of WhatsApp from the Google Play Store or Apple App Store.
- Follow the installation process and log in to your account.
Remember that a fresh installation will demand verification of your phone number and, if a backup was created previously, the restoration of your chat history.