JBL speakers can occasionally refuse to shut down even after holding down the power button. Here are some ways to solve this issue:
As a last resort, contact JBL customer support or reach out to your JBL store. They can offer specific troubleshooting tips or potential repairs if needed. However, before doing that, it’s best to test all potential fixes:
JBL speakers are widely known for their powerful sound and sleek designs. However, like any electronic device, they can sometimes encounter technical issues.
There are many potential reasons why a JBL speaker won't turn off. Typical reasons include:
If your JBL speaker refuses to power off, this can cause battery issues and indicate software and hardware problems.
Fortunately, there are a variety of troubleshooting methods you can try to get your JBL speaker working properly again:
Some JBL speakers have Wired or Service modes which can be accidentally turned on by pressing and holding the Bluetooth or Play button. These modes can often prevent the speaker from powering off.
To exit Wired or Service mode, simply connect your charger to your speaker and hold the Bluetooth and play button for at least 10 seconds. You can also exit this mode by pressing the power and play button at the same time.
If the buttons seem functional, your speaker may just need a reset. Consult the user manual to find the factory reset instructions for your specific JBL model.
The reset process allows you to clear any bugs in the software that could be preventing normal power-down. Here are two ways how to general ways to factory reset a JBL speaker:
Your JBL speaker’s buttons may be clogged with debris and detritus after a long time. This can cause your power button to be unresponsive, causing your speaker to remain on when trying to turn it off.
Here are a few ways to clean your JBL speaker’s buttons:
After cleaning the power button area thoroughly, try pressing it repeatedly to free up the mechanism. If the button is severely damaged, replacement may be necessary. But in most cases, a good deep clean will have that power button working again in no time
Note: For certain models, you may need to remove the cover with special tools to thoroughly clean the buttons’ mechanism. For a video on how to do it check out a youtube tutorial here.
If you have a speaker from the JBL Flip, Charge, or Xtreme model series, then you may need a firmware update to clear out any software bugs or glitches that are preventing your JBL speaker from powering off.
JBL periodically releases firmware patches and upgrades for their speakers to squash bugs and optimize performance. If your speaker has outdated firmware, it could be the reason for the power issue.
Here’s a video on how to update your firmware:
If you’ve tried all the tips and fixes you can find, it may be time to contact JBL customer support or bring this issue up to your store. They can provide tailored assistance for your specific speaker and warranty options if repairs are needed.
To do this, contact JBL support through one of the following methods:
Be sure to provide them with details on your speaker model, purchase date, and the troubleshooting fixes you’ve already attempted. This way, you can help resolve your speaker’s problem efficiently.