If your Peloton device freezes during an update, follow these targeted solutions to restore functionality and avoid interruptions to your workouts.
Common Causes
Understanding the root cause can help you apply the right fix quickly. Common triggers include:
- Weak or unstable Wi-Fi connection
- Server outages or ongoing Peloton system updates
- Corrupted update files or software glitches
- Outdated router firmware or DNS settings
Step-by-Step Troubleshooting
1. Restart the Peloton Device
A simple restart often resolves temporary glitches that may be interrupting the update process.
- Unplug the device from power for 30–60 seconds, then reconnect it.
- Alternatively, hold the power button for 10 seconds until you hear a “beep-beep” to force a restart.
2. Check Network Connectivity
Poor Wi-Fi is a leading cause of failed updates. Ensure your connection meets Peloton’s requirements.
- Test Wi-Fi strength: Move the router closer to the Peloton or use a Wi-Fi extender.
- Switch to Ethernet: Connect the device directly to your router using an Ethernet cable.
- Reboot your router: Unplug it for 30 seconds, then reconnect.
3. Update Router Firmware and Adjust DNS
Outdated router settings can block communication with Peloton’s servers. Refresh your network setup:
- Access your router settings (via a browser) and check for firmware updates.
- Change DNS settings to Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1).
4. Use a Mobile Hotspot
This helps isolate whether the problem stems from your home network or Peloton’s servers.
Connect the Peloton to a smartphone hotspot to test if your home network is causing the issue.
5. Perform a Factory Reset
Use this as a last resort to clear persistent software errors. Your account data remains intact.
For Bike/Bike+:
- Turn off the device.
- Hold the volume up button, then press and hold the power button until the Peloton logo appears.
- Navigate to “Recovery Mode” > “Wipe All User Data / Factory Reset”.
Note: This does not delete workout history or account data.
6. Check for Peloton Server Outages
If Peloton’s servers are down, updates will fail system-wide. Verify their status before troubleshooting further.
Visit Peloton’s Status Page to confirm system-wide issues.
When to Contact Peloton Support
If these steps don’t resolve the issue, Peloton’s support team can provide specialized assistance.
- All troubleshooting steps fail.
- The screen becomes unresponsive post-update.
- The device is under warranty.
Preventive Tips
Proactive measures reduce the likelihood of future update issues.
- Keep your router firmware updated.
- Use Ethernet for major software updates.
- Avoid interrupting updates once they begin.
Most update issues are resolved with a restart or factory reset. For advanced help, contact Peloton Support.