When your AirPods Max are connected but not producing sound, it often involves issues with Bluetooth connection, device settings, or the headphones themselves.
Ensuring Proper Bluetooth Connection
- Check the Bluetooth Settings: Go to the Bluetooth settings on your device to ensure that AirPods Max are listed as connected.
- If not, try reconnecting them.
- Forget and Re-Pair: Select "Forget This Device" for AirPods Max in the Bluetooth settings, then pair them again.
- Interference and Range: Keep the connected device within a good range and away from sources of interference, such as Wi-Fi routers or other Bluetooth devices.
Verifying Audio Settings on Connected Device
- Select AirPods Max as Output: Ensure AirPods Max are selected as the audio output device in both Control Center on your iPhone or iPad and the sound settings on your Mac or PC.
- Check Individual App Settings: Some apps have their own audio output settings; verify that they are set to use your AirPods Max.
- Volume Controls: Adjust the volume settings on your device and check if the headphones are not on mute.
Resetting Your AirPods Max
- Charge the AirPods Max: Ensure that your headphones have sufficient battery life.
- Reset the Headphones: Press and hold the noise control button and the Digital Crown until the LED flashes amber, then white, to reset your AirPods Max to factory settings.
- Reconnect to Your Device: After resetting, reconnect the AirPods Max to your device and check if the issue is resolved.
Examining AirPods Max Hardware
When troubleshooting your AirPods Max with no sound issues, it is essential to assess the physical condition and power status.
Inspecting for Physical Damage
Carefully examine your AirPods Max for any signs of physical damage.
Check if the ear cups are securely attached and if the headband has any evident deformities.
Next, meticulously look at the mesh and padding for rips or tears that could affect the sound drivers hidden beneath.
Pay special attention to the Lightning port to ensure it's free from debris or damage, as this could impede charging or direct audio playback when using a cable.
- Ear Cups: Ensure they are firmly in place with no cracks.
- Headband: Look for bends, breaks, or twists.
- Mesh & Padding: Inspect for any tears or damage.
- Lightning Port: Check for any blockages or physical impairments.
Checking Battery Charge Levels
Verify your AirPods Max’s battery levels to ensure they have sufficient charge to operate.
If the battery is depleted, your AirPods Max won't produce any sound.
To check the current battery levels, connect your AirPods Max to your iOS device and check on the battery widget or swipe to the Today View.
The LED indicator on the AirPods Max can also give a quick battery level status when you press the noise control button:
- Fully Charged: Green light appears.
- Low Charge: Amber light indicates it's time to charge.
Advanced Solutions and Software Updates
Ensuring your AirPods Max are operating with the latest firmware can resolve sound issues, and when necessary, Apple Support provides additional assistance.
Updating Firmware on AirPods Max
To update the firmware on your AirPods Max, first, ensure that they are connected to your iOS device.
Place your AirPods Max near your device and the firmware update should commence automatically.
To confirm this process or check the current firmware version, navigate to:
- Settings > General > About
- Select AirPods Max
- Review the displayed firmware version
If an update is available, it will be downloaded and installed while your AirPods Max are connected to your device and charging.
This process may take some time, so ensure that your AirPods Max remain within range of your device and connected to power.
Contacting Apple Support for Further Assistance
If updating your firmware does not resolve the issue, you may need to contact Apple Support.
You can reach out to them via:
- Phone: By dialing their support number and following the voice prompts.
- Online: By visiting the Apple Support website and initiating a chat or email.
- In-Person: By scheduling an appointment at an Apple Store or authorized service provider.
When contacting support, have your device’s serial number and any relevant details regarding the issue at hand ready to expedite the process.